Shipping policy
1. Delivery Coverage
Hifny Tifny currently delivers across Lahore. Delivery availability may vary depending on location and order volume.
2. Delivery Timings
Our standard delivery hours are:
🕒 3:00 PM – 3:00 AM (Daily)
Orders placed during operating hours are typically delivered within:
⏱️ 1 to 2 hours
During peak times (weekends, late nights, promotions), delivery may take slightly longer.
3. Delivery Process
All orders are:
- Prepared fresh upon confirmation
- Packed using insulated packaging
- Delivered with freezer support to maintain temperature
We ensure your icecream reaches you frozen and ready to enjoy.
4. Delivery Charges
Delivery charges may vary based on:
- Location
- Order size
- Ongoing promotions
The final delivery fee (if applicable) will be shown at checkout.
5. Order Tracking & Communication
Once your order is confirmed:
- Our team may contact you for confirmation (if needed)
- You may receive updates via WhatsApp or call
Please ensure your contact details are accurate to avoid delays.
6. Customer Responsibility
To ensure smooth delivery:
- Please be available at the provided address
- Ensure your phone is reachable
- Icecream should be placed in a freezer immediately upon delivery
If the rider is unable to reach you, delivery may be delayed or cancelled.
7. Delivery Delays
While we aim for fast and reliable delivery, delays may occur due to:
- Traffic conditions
- Weather
- High order volume
- Unreachable customer
We appreciate your patience in such situations.
8. Incorrect Address or Failed Delivery
If an incorrect address is provided or delivery fails due to unavailability:
- The order may not be eligible for refund
- Redelivery may require additional charges
9. Contact Us
For delivery-related queries:
📞 WhatsApp: 0301-9083262
📧 Email: hifnytifny@gmail.com